In the event of manufacturing defects in products purchased through the virtual store www.crydsleather.com , the customer can request the guarantee. This is conditioned on damage to the product caused by a manufacturing defect. To make the guarantee effective, the product must fully comply with the following conditions:
- Sales invoice or buyer's identification document.
- The damage must be due solely to manufacturing defects.
- Be in hygienically healthy conditions.
- Warranty period in effect.
To arrange for product shipping for warranty, the customer must contact the store through the following authorized channels (Email: ventas@crydsleather.com | WhatsApp: +573002244569).
Warranty times:
Our products have different warranty periods. The following list shows how long your warranty lasts, depending on the product.
Footwear: 90 Days | Accessories: 30 Days.
It is important to know that warranties begin to apply from the moment the sales invoice is generated.
Warranty response times:
Once the product is entered under warranty, we have up to fifteen (15) calendar days to respond to the customer regarding their warranty. While this happens, you can contact us via WhatsApp +573002244569 and request information about the warranty process.